Shipping policy
Order Processing & Dispatch
We prepare and ship out all valid orders within 1–3 business days after payment confirmation. Our efficient order fulfillment process minimizes customer waiting time, ensuring fresh seafood products are delivered in good and fresh condition in a timely manner.
International Shipping & Delivery Time
Our standard international shipping typically takes 6–14 days to reach most global destinations. Delivery timeframes are estimated and may vary depending on different shipping locations and local customs clearance efficiency. You can select the rush shipping option at checkout if expedited delivery is required.
Shipping Cost Calculation & Transparency
Shipping fees are calculated in real time based on your order weight and shipping destination. The exact shipping cost is clearly displayed on the checkout page before payment submission, with no hidden fees or undisclosed additional charges of any kind.
Customs Duties & Import Taxes
International shipments may incur customs duties or import taxes determined by local customs authorities. All relevant fees and taxes are the sole responsibility of the order recipient. We recommend checking your local import regulations in advance to avoid unexpected extra expenses.
Packaging & Shipping Protection
We use high-strength, shockproof and insulated packaging materials specially tailored for seafood transportation, effectively preventing damage and leakage while preserving optimal product freshness during transit. Optional shipping insurance is available at checkout for high-value orders to provide extra safety and peace of mind.
Delivery Inspection & After-Sales Service
Please carefully inspect the outer packaging upon parcel arrival. If you notice any damage, leakage or severe deformation, take photos as valid evidence, refuse to sign for delivery, and contact our support team immediately.
If any product defects are found after signing for the parcel, please notify our customer support team within 48 hours. We will verify the issue and arrange reasonable return, exchange or other appropriate after-sales solutions accordingly.
Customer Support
If you have any questions about shipping arrangements, customs procedures or delivery progress, our professional support team is always ready to assist you. Feel free to reach out anytime for prompt guidance via email: info@ewchhub.shop or phone: +64 22 503 9184.
Thank you for choosing EWAN CHAMBERS! We continually refine our logistics system to deliver a faster, safer, and worry-free shopping experience for all customers.